When the pandemic hit, Vanessa Mumford-Minshull of Campbell, CA scrambled to cancel a multi-leg, multi-airline European trip for four people. She asked for refunds. Airlines automatically issued vouchers. “I sent email saying, ‘I don’t want this,’ but got no answer,” says Mumford-Minshull, who spent days calling, writing, and documenting her efforts before finally getting refund help thanks to her credit…
