. . . . but Southwest is the best. And that’s not in jest. Our Affiliate friends Southwest Airlines just received top honors and the leading Economy Class Customer Satisfaction distinction in the J.D. Power 2024 North America Airline Satisfaction Study for a third consecutive year. This study measures passenger satisfaction among North American carriers based on performance across seven core dimensions of customer experience.
And while this might not seem like big news, when you consider the airline market in the US (both in size and in number of travelers, combined with number of flights) that’s actually something to crow about.
Southwest scored the highest in all seven study dimensions including Day of Travel Pre/Post-Flight Experience, On-Board Experience, Ease of Travel with Airline, Digital Tools, Value for Price Paid, Level of Trust with Airline and Airline Staff. The 2024 study is based on responses from 9,582 passengers who have flown on a major North American airline within the past month of completing a survey. The study was fielded between March 2023 and March 2024. Click here to find out why, courtesy of Insider Travel Report.
Book your Southwest flights with us here, if you’d like. We’d appreciate it!
Southwest also have holiday packages. Click here to look and book.